{"id":241,"date":"2020-01-29T12:27:35","date_gmt":"2020-01-29T10:27:35","guid":{"rendered":"https:\/\/lampopalvelut.fi\/?page_id=241"},"modified":"2026-02-02T15:04:05","modified_gmt":"2026-02-02T13:04:05","slug":"palvelusopimuksen-yleiset-ehdot","status":"publish","type":"page","link":"https:\/\/lampopalvelut.fi\/en\/palvelusopimuksen-yleiset-ehdot\/","title":{"rendered":"General terms and conditions of the service contract"},"content":{"rendered":"<p><strong>Service Agreement (ILP), General Terms and Conditions, Finnish Air Conditioning Service Ltd.<\/strong><\/p>\n<h2>1. Purpose of the contract<\/h2>\n<p>The purpose of this agreement is to agree on the conditions according to which the service subscriber rents and uses the property received from the service provider.<\/p>\n<h2>2. Ownership<\/h2>\n<p>The rental device included in the service and delivered to the subscriber is the property of the service provider or a third party designated by the service provider (e.g. a leasing company or other financing company). The service provider may, if it wishes, mark the ownership of the rental item in a manner appropriate to the rental item.<\/p>\n<h2>3. Purchase of rental property and acceptance of delivery<\/h2>\n<p>The subscriber of the service assures that he has familiarized himself with the rental property and the information provided about it, and that the rental property meets the requirements that the service subscriber has regarding the condition, suitability, durability or other properties of the rental property. When ordering the product for later delivery, the customer of the service undertakes to familiarize himself with the rental property as mentioned above without delay after receiving the order.<\/p>\n<h2>4. Use, maintenance and upkeep of the rental property<\/h2>\n<p>Before commissioning the rental property, the service provider must make sure that the rental property meets all equipment, protective devices and other similar technical regulations and requirements. The customer of the service is obliged to use the rental object carefully in accordance with the user instructions given by the service provider and the manufacturer and valid regulations for its original purpose of use.<\/p>\n<p>4.1. The service provider is responsible for the maintenance and repair of the rental object during its life cycle. If there are defects or deficiencies in the rental object or its delivery, the customer of the service must inform the service provider of this. The service provider must take measures without undue delay, no later than 12 hours after receiving information from the service subscriber about the need for maintenance\/repair. If the customer of the service gives the rental object to be maintained or repaired by someone other than the service provider, the service provider cannot take any further responsibility for the resulting damages or defects. The same procedure applies if the customer of the service prevents a maintenance or repair visit by not contributing to its implementation.<\/p>\n<h2>5. Length of the service contract and termination<\/h2>\n<p>The service agreement is implemented using a lifecycle model, unless otherwise agreed between the parties. The start date of the service agreement is the first day of the calendar month following the completion of the delivery.<\/p>\n<p>5.1. The subscriber may terminate this service agreement annually to end the current contract year (a period of 12 months at a time, calculated from the date of commencement of the contract). The first termination date may be after the first 36 months of the contract have elapsed. Termination is made by submitting a written notice of termination to the service provider. A written notice of termination is considered, for example, to be an email sent to the email address generally provided by the service provider. 5.2. The service provider has the right to terminate the agreement only in the situation specified in section 8.2.<\/p>\n<h2>6. Payment<\/h2>\n<p>Payments under this agreement are paid monthly on the due date given in advance without deductions, withholdings or offsets.<\/p>\n<p>6.1. The service provider has the right to collect from the subscriber of the service a reasonable invoicing surcharge that is generally used (e.g. for paper invoices), however, the service provider always also offers an option for paying the bill without an invoicing surcharge (e.g. electronic invoice).<\/p>\n<h2>7. Liability for damages caused to the rental object \u200b<\/h2>\n<p>The service provider is responsible for immediate personal injury or property damage caused by the rental object being broken due to reasons other than external. In the event of damage, the customer of the service must notify the service provider of the damage without undue delay, limit the occurrence of further damage and ensure that the service provider has the opportunity to repair the damage. If the subscriber of the service neglects his obligations, the service provider&#039;s responsibility for compensation for the damage is limited accordingly.<\/p>\n<h2>8. Risk of external damage to the rental property \u200b<\/h2>\n<p>The responsibility for the risk and the risk of external damage, loss and destruction of the rental object rests with the service provider until the rental object has been delivered and installed at the location of the customer of the service, after which the risk responsibility rests with the customer of the service.<\/p>\n<p>8.1. If the rental object or part of it is damaged externally or becomes in need of repair due to other external reasons, completely unusable, or the rental object or part of it is stolen or otherwise lost, the customer of the service must notify the service provider of the event without undue delay. Upon request, the service provider provides all necessary information to the service subscriber for applying for insurance compensation.<\/p>\n<p>8.2. If the service subscriber fails to restore the damaged, destroyed or lost rental item to usable condition, the service provider has the right to terminate the agreement immediately with the legal effects and conditions agreed elsewhere in the agreement for termination situations.<\/p>\n<h2>9. Termination of the contract \u200b<\/h2>\n<p>The service provider is entitled to immediately terminate the contract if: a) the service subscriber fails to pay the rent for a long period of time, despite repeated notices; b) the subscriber of the service is put into debt arrangement, liquidation or bankruptcy, or the company restructuring procedure concerning the subscriber of the service is started; c) the subscriber of the service substantially violates the terms of this agreement; d) the service subscriber or guarantor has provided the service provider with misleading information or withheld information that could have affected the conclusion of this contract or its terms; e) the fulfillment of the contractual obligations of the customer of the service can otherwise be considered to be substantially compromised. If the rental object or the real estate to which the rental object is attached is seized or seized, the service subscriber must notify the above authority of the service provider&#039;s ownership of the rental object and inform the service provider of what has happened; or f) the security provided by the service subscriber, which applies to this contract or other obligation to the service provider, is no longer sufficient.<\/p>\n<p>9.1. The contract ends when the cancellation notice has come to the attention of the service subscriber, however no later than seven (7) days after the service provider has given the cancellation notice to be delivered by post to the address last notified by the service subscriber to the service provider. If the service provider terminates this agreement, the service provider also has the right to terminate all other rental or leasing agreements that may have been concluded with the service subscriber.<\/p>\n<p>9.2. If the service provider terminates this agreement on any of the above grounds, the service subscriber is obliged to allow the service provider to remove the rental object from the subscriber&#039;s property and is obliged to pay the service provider, in addition to the overdue payments: - the amount of rent due by the end of the notice period specified in section 5.1. - the termination fee specified in section 10. - other costs arising from the termination of the agreement; - fees or other costs arising from the rental object or its use for which the service subscriber is responsible by law or agreement and which the service provider, as the owner of the rental object or otherwise, has to pay after the termination of the agreement; The above-mentioned fees and compensations are due for payment upon demand.<\/p>\n<h2>10. Returning the rental object at the end of the contract<\/h2>\n<p>At the end of the contract, the rental object is returned to the service provider, unless the parties agree otherwise at that time. The service provider is responsible for dismantling the rental object from the customer&#039;s property, and charges a demolition fee of EUR 580 for this. The demolition may not be assigned to others. The service provider is entitled to a contractual penalty in the amount of the demolition fee if the demolition of the rental object is carried out by someone other than the service provider. At the time of return, the rental object must be in an appropriate condition, taking into account its age. If the rental object is not in the aforementioned condition, the service provider has the right to bring it into such condition at the expense of the customer.<\/p>\n<p>10.1. If, at the end of the contract, the subscriber prevents the demolition and repossession of the rental property by not contributing to it, the service provider is entitled to an alternative penalty of seven times the amount of the demolition fee.<\/p>\n<h2>11. Transfer of contract \u200b<\/h2>\n<p>The service provider is entitled to transfer this agreement or its rights and obligations based on this agreement and the ownership of the rental object to a third party.<\/p>\n<p>11.1. The customer of the service has the right to transfer the contract to a third party in the event that the transferee is the recipient of the real estate of the customer of the service, to which the rental property is attached. The service provider accepts the new owner of the property as a party to the contract. Transferring the contract to someone other than the new owner of the service subscriber&#039;s property requires a separate written approval from the service provider.<\/p>\n<h2>12. Other terms<\/h2>\n<p>This Agreement may only be modified in writing. Changes made in other order are not valid. The service provider must notify the service subscriber of the changing contract terms and the date of their entry into force. The customer of the service has the right to terminate the contract at the time of the entry into force of the changes to the terms and conditions. The service subscriber must submit the cancellation within one (1) month after receiving information about the changes to the terms. When terminating the contract on the basis of this clause, clause 10.-10.2. defined legal effects. If the service provider changes the terms due to new legislation or an official order that obligates it (force majeure situation), the service subscriber&#039;s right to terminate the contract is determined in accordance with section 5. The subscriber of the service must notify the service provider of changes in his name and address and other similar matters.<\/p>\n<p>12.1. Payments under this agreement include value added tax in accordance with current legislation. If the VAT rate charged in Finland changes, the new VAT rate will be applied. Other current or new taxes and official fees comparable to value added tax are also discussed.<\/p>\n<p>12.2. Payments under this agreement are tied to the general cost of living index. The amount of the rent can be checked in January in accordance with the latest number of points known at the time of the check. The index point number of the month during which the contract was concluded (base date of the contract) is used as a point of comparison.<\/p>\n<p>12.3. The service provider&#039;s one or more waivers from exercising one of its rights under this agreement does not prevent the service provider from later invoking the same right in a similar or similar situation.<\/p>\n<p>12.4. If the rental property is owned by a third party, the terms and conditions of the third party owner (e.g. a leasing company or other financing company) shall apply if they conflict with these terms and conditions and these terms and conditions shall be applied in addition. If the rental property is owned by the service provider, only these terms and conditions shall apply.<\/p>\n<p>12.4. The service provider undertakes not to hand over the service subscriber&#039;s personal data to third parties for commercial purposes.<\/p>\n<p>12.5. The service provider is not responsible for damages or delays resulting from the provisions of the law, measures of the authorities, industrial action, acts of war or other reasons beyond the service provider&#039;s control. (so-called force majeure)<\/p>\n<p>12.6. Finnish law applies to this agreement and disputes arising from this agreement will be resolved in the sub-court of the service provider&#039;s domicile.<\/p>\n<hr \/>\n<div id=\"vilp\" style=\"margin-bottom:40px;\"><\/div>\n<p><strong>Service Agreement (VILP and Geothermal), General Terms and Conditions, Suomen ilmal\u00e4mpalvelu Oy<\/strong><\/p>\n<h2>1. Purpose of the contract<\/h2>\n<p>The purpose of this agreement is to agree on the conditions according to which the service subscriber rents and uses the property received from the service provider.<\/p>\n<h2>2. Ownership<\/h2>\n<p>The rental device included in the service and delivered to the subscriber is the property of the service provider or a third party designated by the service provider (e.g. a leasing company or other financing company). The service provider may, if it wishes, mark the ownership of the rental item in a manner appropriate to the rental item.<\/p>\n<h2>3. Purchase of rental property and acceptance of delivery<\/h2>\n<p>The subscriber of the service assures that he has familiarized himself with the rental property and the information provided about it, and that the rental property meets the requirements that the service subscriber has regarding the condition, suitability, durability or other properties of the rental property. When ordering the product for later delivery, the customer of the service undertakes to familiarize himself with the rental property as mentioned above without delay after receiving the order.<\/p>\n<h2>4. Use, maintenance and upkeep of the rental property<\/h2>\n<p>Before commissioning the rental property, the service provider must make sure that the rental property meets all equipment, protective devices and other similar technical regulations and requirements. The customer of the service is obliged to use the rental object carefully in accordance with the user instructions given by the service provider and the manufacturer and valid regulations for its original purpose of use.<\/p>\n<p>4.1. The service provider is responsible for the maintenance and repair of the rental object during its life cycle. If there are defects or deficiencies in the rental object or its delivery, the customer of the service must inform the service provider of this. The service provider must take measures without undue delay, no later than 12 hours after receiving information from the service subscriber about the need for maintenance\/repair. If the customer of the service gives the rental object to be maintained or repaired by someone other than the service provider, the service provider cannot take any further responsibility for the resulting damages or defects. The same procedure applies if the customer of the service prevents a maintenance or repair visit by not contributing to its implementation.<\/p>\n<h2>5. Length of the service contract and termination<\/h2>\n<p>The service agreement is implemented using a lifecycle model and its duration is 300 months, unless otherwise agreed between the parties. The start date of the service agreement is the first day of the calendar month following the completion of the delivery.<\/p>\n<p>5.1. The subscriber of the service can terminate this service contract annually until the end of the current contract year (12-month period at a time, counted from the start date of the contract). The first termination date can be after the first 36 months of the contract have passed. Termination is done by submitting a written notice of termination to the service provider. For example, sending an e-mail to the e-mail address generally provided by the service provider is considered a written notice of termination.<\/p>\n<p>5.2. The service provider has the right to terminate the agreement only upon the expiration of the service agreement (300 months from delivery) and in the situation specified in section 8.2.<\/p>\n<h2>6. Payment<\/h2>\n<p>Payments under this agreement are paid monthly on the due date given in advance without deductions, withholdings or offsets.<\/p>\n<p>6.1. The service provider has the right to collect from the subscriber of the service a reasonable invoicing surcharge that is generally used (e.g. for paper invoices), however, the service provider always also offers an option for paying the bill without an invoicing surcharge (e.g. electronic invoice).<\/p>\n<h2>7. Liability for damage caused by the rental property<\/h2>\n<p>The service provider is responsible for immediate personal injury or property damage caused by the rental object being broken due to reasons other than external. In the event of damage, the customer of the service must notify the service provider of the damage without undue delay, limit the occurrence of further damage and ensure that the service provider has the opportunity to repair the damage. If the subscriber of the service neglects his obligations, the service provider&#039;s responsibility for compensation for the damage is limited accordingly.<\/p>\n<h2>8. Risk of external damage to the rental property<\/h2>\n<p>The responsibility for the risk and the risk of external damage, loss and destruction of the rental object rests with the service provider until the rental object has been delivered and installed at the location of the customer of the service, after which the risk responsibility rests with the customer of the service.<\/p>\n<p>8.1. If the rental object or part of it is damaged externally or becomes in need of repair due to other external reasons, completely unusable, or the rental object or part of it is stolen or otherwise lost, the customer of the service must notify the service provider of the event without undue delay. Upon request, the service provider provides all necessary information to the service subscriber for applying for insurance compensation.<\/p>\n<p>8.2. If the customer of the service does not restore the damaged, destroyed or lost rental object to usable condition, the service provider has the right to terminate the contract at the end of section 5.1. complying with the deadlines and otherwise with the legal effects and conditions agreed in sections 9 and 10 of the contract.<\/p>\n<h2>9. Termination of the contract<\/h2>\n<p>The service provider is entitled to immediately terminate the contract if: a) the service subscriber fails to pay the rent for a long period of time, despite repeated notices; b) the subscriber of the service is put into debt arrangement, liquidation or bankruptcy, or the company restructuring procedure concerning the subscriber of the service is started; c) the subscriber of the service substantially violates the terms of this agreement; d) the service subscriber or guarantor has provided the service provider with misleading information or withheld information that could have affected the conclusion of this contract or its terms; e) the fulfillment of the contractual obligations of the customer of the service can otherwise be considered to be substantially compromised. If the rental object or the real estate to which the rental object is attached is seized or seized, the service subscriber must notify the above authority of the service provider&#039;s ownership of the rental object and inform the service provider of what has happened; or f) the security provided by the service subscriber, which applies to this contract or other obligation to the service provider, is no longer sufficient.<\/p>\n<p>9.1. The contract ends when the cancellation notice has come to the attention of the service subscriber, however no later than seven (7) days after the service provider has given the cancellation notice to be delivered by post to the address last notified by the service subscriber to the service provider. If the service provider terminates this agreement, the service provider also has the right to terminate all other rental or leasing agreements that may have been concluded with the service subscriber.<\/p>\n<p>9.2. If the service provider terminates this agreement on any of the aforementioned grounds, the service subscriber is obliged to pay the service provider, in addition to the due payments: -the amount of rent due at the end of the rental and notice period defined in section 5 -the residual value of the rental property at the time of termination in accordance with section 10 -other costs arising from the termination of the contract; -payments or other costs arising from the rental object or its use, for which the service subscriber is responsible according to the law or the contract and which the service provider, as the owner of the rental object or otherwise, has to pay after the termination of the contract; The above-mentioned payments and compensations are due for payment on demand.<\/p>\n<h2>10. Redemption of the rental property at the end of the contract<\/h2>\n<p>The subscriber of the service has the right, at the end of the contract, to redeem the rental item at the residual value that the rental item has at the time of the end of the contract, if he does not return it. The residual value is calculated as follows: The difference between the total price of the equipment and the paid equipment amortization. The paid equipment amortization is calculated as follows: The total price of the equipment divided by the length of the service contract multiplied by the number of completed contract months. Examples of residual values after 36 contract months: \u2013 Ground source heat pump; 18,900 e \u2013 (18,900\/300*36) e = 16,632 e \u2013 Water-to-air heat pump; 14,900 e \u2013 (14,900\/300*36) e = 13,112 e<\/p>\n<p>10.1. If, at the end of the contract, the customer of the service does not exercise his right to redeem the rental item, the service customer must return the rental item to the service provider at his own expense (including e.g. dismantling, packaging, transport and insurance costs) and risk within two (2) weeks from the end of the contract to the location indicated by the service provider. At the time of return, the rental item must be in appropriate condition considering its age. If the rental object is not in the condition mentioned above, the service provider has the right to restore it to such condition at the expense of the customer of the service.<\/p>\n<p>10.2. If the customer of the service does not redeem the rental item and at the same time neglects to return the rental item, the service provider has the right to claim possession of the rental item from the service customer. The service provider is then entitled under section 9.2. and 10.1. to the appropriate compensations.<\/p>\n<h2>11. Transfer of the contract<\/h2>\n<p>The service provider is entitled to transfer this agreement or its rights and obligations based on this agreement and the ownership of the rental property to a third party. 11.1. The service subscriber has the right to transfer the agreement to a third party in the event that the transferee is the recipient of the service subscriber&#039;s property, part of which the rental property is attached. The service provider accepts the new owner of the property as a party to the agreement. Transferring the agreement to someone other than the new owner of the service subscriber&#039;s property requires the service provider&#039;s separate written approval.<\/p>\n<h2>12. Other terms and conditions<\/h2>\n<p>This Agreement may only be modified in writing. Changes made in other order are not valid. The service provider must notify the service subscriber of the changing contract terms and the date of their entry into force. The customer of the service has the right to terminate the contract at the time of the entry into force of the changes to the terms and conditions. The service subscriber must submit the cancellation within one (1) month after receiving information about the changes to the terms. When terminating the contract on the basis of this clause, clause 10.-10.2. defined legal effects. If the service provider changes the terms due to new legislation or an official order that obligates it (force majeure situation), the service subscriber&#039;s right to terminate the contract is determined in accordance with section 5. The subscriber of the service must notify the service provider of changes in his name and address and other similar matters.<\/p>\n<p>12.1. Payments under this agreement include value added tax in accordance with current legislation. If the VAT rate charged in Finland changes, the new VAT rate will be applied. Other current or new taxes and official fees comparable to value added tax are also discussed.<\/p>\n<p>12.2. Payments under this agreement are tied to the general cost of living index. The amount of the rent can be checked in January in accordance with the latest number of points known at the time of the check. The index point number of the month during which the contract was concluded (base date of the contract) is used as a point of comparison.<\/p>\n<p>12.3. The service provider&#039;s one or more waivers of any of its rights under this agreement shall not prevent the service provider from later invoking the same right in a similar or similar situation. 12.4. If the ownership of the rental property is held by a third party, the terms and conditions of the third party owner (e.g. a leasing company or other financing company) shall apply if they conflict with these terms and conditions and these terms and conditions shall apply in addition. If the ownership of the rental property is held by the service provider, only these terms and conditions shall apply. 12.5. The service provider undertakes not to disclose the personal data of the service subscriber to third parties for commercial purposes. 12.6. The service provider is not liable for damages or delays resulting from legal provisions, measures taken by the authorities, industrial action, acts of war or other reasons beyond the service provider&#039;s control. (so-called force majeure) 12.7. This agreement is governed by Finnish law and any disputes arising from this agreement will be resolved in the local court of the service provider&#039;s domicile.<\/p>","protected":false},"excerpt":{"rendered":"<p>Palvelusopimus (ILP), Yleiset ehdot, Suomen ilmal\u00e4mp\u00f6palvelu Oy 1. Sopimuksen tarkoitus T\u00e4m\u00e4n sopimuksen tarkoituksena on sopia niist\u00e4 ehdoista, joiden mukaisesti palvelun tilaaja ottaa vuokralle ja k\u00e4ytt\u00e4\u00e4 palveluntarjoajalta saamaansa omaisuutta. 2. Omistusoikeus Palveluun sis\u00e4ltyv\u00e4 palvelun tilaajalle toimitettava vuokralaite on palveluntarjoajan tai palveluntarjoajan osoittaman kolmannen tahon (esim. leasingyhti\u00f6n tai muun rahoitusyhti\u00f6n) omaisuutta. Palveluntarjoaja voi halutessaan merkit\u00e4 omistusoikeuden vuokrakohteeseen [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-241","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Palvelusopimuksen yleiset ehdot - L\u00e4mp\u00f6palvelut<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/lampopalvelut.fi\/en\/palvelusopimuksen-yleiset-ehdot\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Palvelusopimuksen yleiset ehdot - L\u00e4mp\u00f6palvelut\" \/>\n<meta property=\"og:description\" content=\"Palvelusopimus (ILP), Yleiset ehdot, Suomen ilmal\u00e4mp\u00f6palvelu Oy 1. Sopimuksen tarkoitus T\u00e4m\u00e4n sopimuksen tarkoituksena on sopia niist\u00e4 ehdoista, joiden mukaisesti palvelun tilaaja ottaa vuokralle ja k\u00e4ytt\u00e4\u00e4 palveluntarjoajalta saamaansa omaisuutta. 2. Omistusoikeus Palveluun sis\u00e4ltyv\u00e4 palvelun tilaajalle toimitettava vuokralaite on palveluntarjoajan tai palveluntarjoajan osoittaman kolmannen tahon (esim. leasingyhti\u00f6n tai muun rahoitusyhti\u00f6n) omaisuutta. 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Sopimuksen tarkoitus T\u00e4m\u00e4n sopimuksen tarkoituksena on sopia niist\u00e4 ehdoista, joiden mukaisesti palvelun tilaaja ottaa vuokralle ja k\u00e4ytt\u00e4\u00e4 palveluntarjoajalta saamaansa omaisuutta. 2. Omistusoikeus Palveluun sis\u00e4ltyv\u00e4 palvelun tilaajalle toimitettava vuokralaite on palveluntarjoajan tai palveluntarjoajan osoittaman kolmannen tahon (esim. leasingyhti\u00f6n tai muun rahoitusyhti\u00f6n) omaisuutta. 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